Getting Started
Setup guides, account activation, and first-time configuration help.
IPTV Frequently Asked Questions
Find answers to the most common questions about Layerseven IPTV service, setup guides, device compatibility, streaming quality, billing, and technical support.
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Device Setup
Step-by-step installation guides for all supported devices and platforms.
Troubleshooting
Solutions for common streaming issues, buffering, and connection problems.
Billing & Plans
Payment methods, plan changes, refunds, and subscription management.
Channels & Content
Channel listings, VOD library, EPG guide, and content availability.
Account & Security
Password resets, account security, privacy settings, and data protection.
Getting Started with IPTV
Essential information for new subscribers
IPTV (Internet Protocol Television) delivers TV channels and content over the internet instead of traditional cable or satellite. You use an internet connection and compatible device to stream live TV, movies, sports, and on-demand content in HD and 4K quality.
Getting started is easy: 1) Sign up for a free trial or choose a subscription plan, 2) Receive your login credentials via email, 3) Install a compatible IPTV player on your device, 4) Enter your credentials and start streaming. We provide detailed setup guides for all devices.
For HD streaming, we recommend at least 10 Mbps per device. For 4K content, 25 Mbps is recommended. For multiple simultaneous streams, calculate accordingly (e.g., 2 HD streams = 20 Mbps). A stable connection is more important than peak speed.
Yes! We offer a 24-hour free IPTV trial so you can test our service before subscribing. No credit card required - just sign up with your email and receive instant access to our full channel lineup and features.
Device Compatibility & Setup
Installation guides for all supported platforms
For Firestick: 1) Enable "Apps from Unknown Sources" in Settings > My Fire TV > Developer Options, 2) Install an IPTV player like TiviMate or IPTV Smarters from the Amazon App Store, 3) Open the app and enter your M3U URL and EPG URL provided in your welcome email, 4) Start streaming! We provide detailed video guides for each step.
We recommend: TiviMate (Android/Firestick - premium features), IPTV Smarters (all platforms - user-friendly), Perfect Player (Android - advanced features), GSE Smart IPTV (iOS - best for Apple devices), VLC Player (all platforms - reliable fallback). Each has setup guides in our knowledge base.
Yes! Most Smart TVs support IPTV through apps like IPTV Smarters, Smart IPTV, or SS IPTV available in their app stores. For Samsung Tizen and LG webOS TVs, you may need to use alternative apps or connect an external device like Firestick or Android Box for the best experience.
This depends on your subscription plan: Basic plans include 1 connection, Standard plans offer 2 connections, Premium plans provide 3 connections, and Family plans allow up to 5 simultaneous streams. You can install the service on unlimited devices but can only stream on the allowed number at once.
Technical Support & Troubleshooting
Solutions for common streaming issues and problems
Buffering is usually caused by: 1) Internet speed - test your connection and ensure it meets minimum requirements, 2) Network congestion - try streaming at different times, 3) Wrong server - contact support for alternative servers, 4) Device performance - restart your device or try a different one, 5) VPN issues - temporarily disable VPN to test.
If specific channels aren't working: 1) Check if other channels work to isolate the issue, 2) Refresh your playlist/EPG in the IPTV app, 3) Try a different IPTV player app, 4) Clear your app cache and restart, 5) Contact our support team with specific channel names - we monitor all channels 24/7 and fix issues quickly.
To optimize streaming quality: 1) Use ethernet instead of WiFi when possible, 2) Close background apps on your device, 3) Choose the right server location in your IPTV app, 4) Adjust buffer settings in your player (increase for slower connections), 5) Update your IPTV app regularly, 6) Restart your router periodically.
When your subscription expires, you'll lose access to all channels immediately. To reactivate: 1) Log into your account portal, 2) Select a renewal plan, 3) Complete payment, 4) You'll receive new credentials within 30 minutes, 5) Update your IPTV app with the new details. We send reminder emails before expiration to avoid service interruption.
Billing & Subscription Management
Payment, refunds, and account management
We accept multiple secure payment methods: Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, Bitcoin and other cryptocurrencies, Bank transfers (for annual plans), and various regional payment methods. All payments are processed through encrypted, PCI-compliant payment gateways for your security.
Yes, we offer a 30-day money-back guarantee on all subscriptions. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund. After 30 days, refunds are considered case-by-case for technical issues we cannot resolve.
Yes, you can change your plan anytime through your account portal or by contacting support. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle. Changes between connection limits (1 to 2 devices, etc.) are processed instantly.
Absolutely. We use industry-standard SSL encryption and PCI DSS compliant payment processors. We never store your complete payment details on our servers. All transactions are processed through secure, encrypted connections and your financial information is protected with bank-level security.
Content & Features
Channel listings, VOD library, and feature explanations
We offer 20,000+ live channels including: Sports (NFL, NBA, UFC, FIFA, Premier League), News (CNN, BBC, Fox News, MSNBC), Entertainment (HBO, Showtime, Starz), Movies (premium movie channels), Kids (Disney, Cartoon Network, Nick Jr.), International (Spanish, Arabic, French, German, Italian), plus thousands of VOD movies and TV series.
Yes! We provide access to major PPV events including UFC fights, boxing matches, WWE events, and exclusive sports content. All major leagues are covered: NFL, NBA, MLB, NHL, Premier League, Champions League, and more. PPV events are included with Standard plans and above.
EPG (Electronic Program Guide) is like a TV guide showing what's currently playing and what's coming up on each channel. Our EPG includes program descriptions, air times, ratings, and genre information. It's automatically updated and works with all compatible IPTV players to help you navigate content easily.
Catch-Up TV lets you watch programs that aired in the past 7 days on supported channels. If you missed your favorite show, you can go back and watch it anytime. This feature is available on Premium plans and above, covering hundreds of popular channels with automatic archiving.
Still Have Questions?
Our friendly support team is available 24/7 to help you get the most out of your IPTV experience. We respond to most inquiries within 30 minutes.